Customer Success Video Guide Dogs

30 Apr 2019 Public sector

In the videos below Guide Dogs’, CIO Ray Brooks outlines some of their key Hybrid IT challenges and how we are helping them overcome them.

Hybrid it foundation for innovation

Guide Dogs competes with over 160,000 other charities in England and Wales for donations. So, it is critical, their brand is top of mind with the General Public.

They also need to constantly innovate to provide the best services to those they support. To do this, they need the right Hybrid IT foundation.

Technology helps drive roi

Since 2012 we have helped Guide Dogs build a stronger IT foundation. Firstly, we helped them modernise their Windows environment. Next, we made their Data Centre more secure and resilient. Finally, in our latest project we are set to lay an even stronger foundation with Windows 10 and Citrix.

A strong Hybrid IT foundation is a key element for all of their future innovation projects. For example, a single source CRM, a new website platform and ever-more innovative services such as an app to match dogs with owners.

CANCOM were able to untangle our complex infrastructure. You succeeded where others failed.

Ray Brooks, CIO, Guide dogs

Guide Dogs, see technology as key to helping them drive return on investment. For example,a key overhead is the cost of the Guide Dogs themselves. £58,000 is the figure each dog is valued at. By using technology such as Fit Bits for dogs they can monitor fitness levels and working patterns. In turn, this will help extend a dog’s life by 6 months. Plus there is a social return too, by helping owners keep their much-loved dogs for longer.

Every time you deliver a successful project, our business has even more confidence in our IT team.

RAY BROOKS, CIO, GUIDE DOGS

Guide Dogs for the Blind Association is the employee selected Charity of the Year for CANCOM in the UK for 2019. We run a number of fundraising and awareness events through the year to support the charity through our HOPES committee. Including our upcoming Hackathon

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